CONTACT SUPPORT
SUPPORT REQUEST
855.691.7952 (Toll-Free, M-F 9:00 am – 6:00 pm Central Time)
DOCUMENTATION
Everything in one spot! User manuals for SpatialExplorer, LiDARMill, technical documentation, and much more now lives on our Docs site.
Support eligibility
Not sure if you are eligible for support?
We keep things simple by offering an annual support plan known as PLS Care. PLS Care gets you unlimited technical support and access to the latest versions of our software. If you haven’t paid for PLS CARE in a while, no worries! We’ll never charge you for lapsed maintenance fees. If you’re interested in purchasing PLS CARE, reach out to your sales representative, or simply email support@phoenixlidar.com.
Data processing issue? Expedite your support case using LiDARMill
LiDARMill helps us troubleshoot post-processing issues quickly. All Phoenix LiDAR Systems customers can upload projects to LiDARMill for free. Once the data is uploaded, our support technicians can quickly start pipelines and review the processed results. If you’ve got a data set that you want us to take a look at, upload it to your LiDARMill account and send us an email. Click here for documentation on how to create a LiDARMill project and upload a mission.
LIDARMILL
If you need support with a dataset you collected, please upload it to LIDARMill and create a ticket from the LiDARMill UI. The login to LiDARMill is the same as the login to this website. This will enable us to support you better, as LiDARMill will ask you to define coordinate systems, upload reference station data, and answer other questions which are the most common causes for delays when supporting customer data.
DROPBOX
Please use the following link only if LiDARMill does not support your dataset (currently hyperspectral and ladybug data), and compress all of the data into a single archive file (zip / 7z / rar / …). Please note that at this moment in time we can only accept files up to 20 GB in size.
RMA REQUEST
We are happy to serve you to ensure you maximize the benefits of your Phoenix LiDAR system. In order for us to help you in a timely and accurate manner, please fill out the form below in its entirety.
NOTE: all data will be cleared from the system upon return to the customer. You must download all important data from your Phoenix LiDAR system prior to sending it in.
Support:
For questions, comments or help completing the form, email us at support@PhoenixLiDAR.com.
Headquarters:
Phoenix LiDAR Systems 2113 Wells Branch Parkway Building 1, Suite 4000 Austin, TX 78728 USA Phone: +1(323) 577-3366 Monday – Friday : 9:00 am – 5:00 pm CDT.